CALL LOGS

The Challenge

The Web Speech API's accuracy varies significantly across browsers and accents. Building a reliable dictation system required careful error handling and easy manual correction.

Overview

Call Logs is a voice-to-text call logging application for customer service agents. Using the Web Speech API for real-time dictation, agents can quickly log call details by speaking rather than typing.

Key Features

• Real-time voice-to-text via Web Speech API
• Dictation for names, phone numbers, emails, and notes
• Category tagging for call classification
• Full-text search across all logged calls
• CSV export for reporting
• Per-agent tracking and statistics